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Pepperboth2.jpg

Policies


 KoTo LLC strives to offer our customers full cycle customer satisfaction, from the minute they visit our website, or purchase one of our products from one of our vendors, to the moment they consume one of our products.  To assist us in achieving this goal KoTo LLC will replace any sealed product that is returned by our customers.  Please feel free to provide us with any feedback on your shopping experience, this will help us improve and make your next visit a better experience.

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Policies


 KoTo LLC strives to offer our customers full cycle customer satisfaction, from the minute they visit our website, or purchase one of our products from one of our vendors, to the moment they consume one of our products.  To assist us in achieving this goal KoTo LLC will replace any sealed product that is returned by our customers.  Please feel free to provide us with any feedback on your shopping experience, this will help us improve and make your next visit a better experience.

Privacy


 

At KoTo LLC we believe that every customer who visits our website is entrusting us with his/her personal information. As a result, it is our policy not to share or sell customer information to a third party.

Privacy


 

At KoTo LLC we believe that every customer who visits our website is entrusting us with his/her personal information. As a result, it is our policy not to share or sell customer information to a third party.

Shipping & Returns


 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Shipping & Returns


 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.